Gear up common issues with ii-Pace Verification

Lost or stolen phone

We recommend you:

  • Sign out of the lost or stolen telephone.
  • Change your Google Account password.

Yous have several ways you can become back into your account, depending on your circumstances.

Utilise backup options

If you've lost admission to your primary phone, you lot can verify information technology'south you with:

  • Another phone signed in to your Google Business relationship.
  • Another phone number you've added in the two-Step Verification section of your Google Account.
  • A fill-in code you previously saved.
  • A security key yous've added in the 2-Step Verification section of your Google Account.

Sign in from a trusted device

If you previously signed in from a device and checked the box side by side to "Don't ask again on this reckoner," you might be able to sign in from that device without a second verification step. Afterwards you lot sign in to your Google Account, you tin can manage your verification methods.

Become a new phone from your carrier

If you lose your phone, yous tin can ask your carrier to transfer your phone number to a new phone or SIM card.

Recover your account

My security primal was lost or stolen

Choose the correct steps to become back into your account, based on if you prepare another 2d step, like:

  • Verification codes
  • Google prompts
  • Fill-in codes
  • A fill-in security primal y'all've added to your account
  • A registered computer where you chose not to be asked for a verification code

Important: If you added Advanced Protection to your account, y'all can simply use a fill-in security key. If you don't have a backup security key, follow the steps to recover your account.

If you have another 2d pace

  1. Sign in to your Google Account with your countersign and your other 2d stride.
  2. Follow the steps to remove the lost key from your business relationship.
  3. Get a new security central. Yous may want to get an extra key you can go along in a safety place.
  4. Add the new key to your business relationship.

If you don't take another second step or forgot your password

Important: ii-Step Verification requires an extra pace to show you own an business relationship. Because of this added security, it tin can have  3-5 business days for Google to make sure it'southward you.

Follow the steps to recover your business relationship. You'll be asked questions to confirm you ain the  business relationship.
Apply these tips to answer equally best you can.

  1. You may exist asked:

    1. To enter an e-mail address or phone number where you tin be reached.
    2. To enter a code sent to your e-mail accost or telephone number. This lawmaking helps make sure you can access that email accost or phone number.

Crave a security fundamental equally your second step

If you lot turn on 2-Step Verification and sign in on an eligible phone, you can get Google prompts. To make a security cardinal your required second stride, enroll in Advanced Protection.

Revoke lost backup codes

If you lost your backup codes, y'all tin can revoke them and get new ones.

  1. Become to the 2-Step Verification section of your Google Account.
  2. Select Show codes.
  3. Select Get new codes.

Yous didn't go a verification code

  • You might have been sent a Google prompt instead. Learn why we recommend Google prompts instead of text message (SMS) verification codes.
  • If we notice something different about how you sign in, like your location, you might not exist able to get a verification code through text message.
  • If a text bulletin with a verification code was sent to your phone, brand sure your service plan and mobile device supports text message commitment.
    • Delivery speed and availability may vary by location and service provider.
  • Make certain you take adequate internet connection when you lot try to get your codes.
  • If you lot become a phonation call with a verification code sent to your telephone, you get a voicemail if:
    • You tin't answer the call.
    • You don't have an adequate internet connection.

Tip: If yous requested multiple verification codes, but the newest one works.

My Google Authenticator codes don't work

It may be because the fourth dimension isn't correctly synced on your Google Authenticator app.

To set the correct fourth dimension:

  1. On your Android device, go to the main menu of the Google Authenticator app.

  2. Tap MoreMoreand then Settings and thenFourth dimension correction for codes and thenSync now.

On the next screen, the app confirms the time has been synced. Y'all should be able to sign in. The sync will just affect the internal fourth dimension of your Google Authenticator app, and will not change your device'southward Date & Fourth dimension settings.

An app doesn't piece of work afterwards you turn on 2-Step Verification

When y'all turn on 2-Step Verification, you may need to sign in to some apps over again.

Tip: If you can't sign in to an app afterward you add ii-Step Verification, you may need to employ an App Password.

Why you shouldn't employ Google Voice to get verification codes

If yous apply Google Vox to get verification codes, you could lock yourself out of your business relationship.

For instance, if you sign out of your Google Vocalization app, yous might need a verification code to become back in. But, because it'due south sent to your Google Voice, you can't get the code.

Work, schoolhouse, or other organization accounts

If you lot employ an account through your piece of work, school, or other group that'south protected by two-Stride Verification, and you can't sign in, you can:

  • Use backup options.
  • Contact your administrator.

Link to set up two-Step Verification

Contact your admin.

You can't use a second pace to sign in

Apply a device you marked as trusted and get to account recovery.

I can't sign in to my backup telephone with text letters

This can happen when there'southward something dissimilar about how you sign in, like your location. You may need to move to your main telephone, or another trusted device, to sign in to your backup telephone.

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